Atlantica Sungarden Beach Sustainability Report

Report issued on: August 2024_v9

Prepared by: Angela Kitsi, QSSLC Reviewed& : Sanja Saler

Approved by Chief Sustainability &Compliance Officer I DPO

Approved by: Christos Chronis-General Manager

ATLANTICA HOTELS & RESORTS

Established in 1980, Atlantica Hotels & Resorts has now grown into a hotel chain that currently operates over 45 hotels in Cyprus, Greece and Egypt.

Through the years, terms like:

Customer focus
Personalised Service
Attention to detail
Value for money
Sustainability ...have become synonymous with Atlantica Hotels & Resorts!

With a wealth of experience and an enviable reputation for quality of service, Atlantica Hotels wherever located, guarantee customer satisfaction at lowest environmental and social impact. Value is maximised further with working closely with our partners, communities and key account clients.

Our customer-focused approach is founded on attracting, retaining and deepening the relationships with our customers.

Customer trust is our most valuable business asset and the foundation for our future growth.

Value is maximised further with working closely with our partners, communities and key account clients.

Due to the challenging economic, social and environmental periods, our main goal is to balance well the needs of these three main challenges and yet achieve highest customer satisfaction with minimum on the society and environment.

ABOUT HOTEL

Welcome to the Atlantica Sun Garden Beach Hotel in Ayia Napa, Cyprus! Nestled on the scenic outskirts of Ayia Napa, our hotel boasts stunning sea views and is surrounded by beautifully landscaped gardens. As a proud member of Meridian Hotels Ltd and managed by Atlantica Hotels, we offer 267 well-appointed rooms, including twin rooms, family rooms, and suites in the main hotel building, as well as garden bungalows featuring family rooms, suites, and swimup rooms. Our guests can enjoy a diverse array of facilities, including three exquisite outdoor pools, an indoor pool, a kids' club, sauna, Jacuzzi, massage and beauty services, and sports amenities such as a tennis court and football court. We also provide a serene area for civil weddings. At Atlantica Sun Garden, we recognize the various impacts our operations have on the environment and the community. We are committed to minimizing these effects and being a responsible member of society. Our dedicated sustainability team is focused on implementing our environmental initiatives, with all staff trained and encouraged to contribute to our mission. Our motto, "Even the Small Contribution Counts," reflects our belief that every effort matters. Our sustainability program is straightforward and realistic, with clear targets and timelines to ensure our goals are measurable and achievable. Key highlights of this program are detailed in the following sections.

The Sustainability Team at Atlantica Sungarden Beach Hotel is dedicated to achieving the highest level of customer satisfaction while minimizing environmental and social impacts by adhering to Travelifeand, legal and ISO 14001 requirements.

As a member of the Atlantica Hotels & Resorts chain, Atlantica Sungarden Beach Hotel fully embraces all corporate policies.

Quality
Sustainability
Food Safety
HSE
Discrimination, Violence & Harassment at work policy

Atlantica at Atlantica Sungarden Beach Hotel has evaluated its environmental and social impacts and below actions and measures are the ones carried out to minimize the impact from our activities.

OUR COMMMITMENT

Atlantica Sungarden Beach is firmly committed to environmental responsibility and sustainability in all aspects of its operations.
We understand the importance of protecting the environment for the well-being of current and future generations.
We are collectively dedicated to upholding the same standards of excellence and social responsibility.
By teaming up with our employees, customers, associates, brands, partners, suppliers, and other business collaborators, we affirm our commitment to:

ESG REPORTING SYSTEM

By inputting data into the Atlantica Group ESG platform, we adhere to crucial EU sustainability regulations, covering environmental, social, and governance aspects.

Indicatively, information is recorded regarding:

Scope 1,2,3 emissions
Energy Consumptions
Donations
Suppliers performance and analysis (local vs regional)
Waste Production
Staff trainings
Purchasing of hazardous substances and single-use plastics
Analysis of indicators related to social/ human resources (women vs men, salaries of women vs men, minorities, age differences, etc.)

Through the above, we aim in complying with Environmental, Social, and Governance (ESG) principles and with the Sustainable Development Goals (SDGs).

CERTIFICATIONS & AWARDS

The management and staff of Atlantica Sungarden Beach Hotel are dedicated to upholding the highest standards of quality, safety, and hygiene in our products and services. We strive to exceed customer expectations, diligently manage our environmental impact, and actively contribute to the protection and preservation of our environment. Furthermore, we are committed to safeguarding the health and safety of our employees, customers, partners, and all CERTIFICATIONS & AWARDS individuals impacted by our operations. We comply with relevant legal requirements, respect human rights, and strive to positively impact the local residential and business community. Achieving these commitments and objectives requires the involvement and training of all employees.

Accordingly, Atlantica Sungarden Beach Hotel has been awarded/holds the following awards/certifications:

TRAVELIFE GOLD AWARD
EN ISO 9001:2015
EN ISO 14001: 2015
EN ISO 22000:2018
EN ISO 45001: 2018

ESG PROGRAMMES

The hotel has established an ESG programme and reporting systems specifying reporting areas, timelines, responsibilities.
All hotel employees and management are actively involved in executing the ESG programme.
A comprehensive action plan has been developed, regularly assessed, and improved through corrective actions.
The Hotel Manager and Sustainability Team are accountable for achieving the sustainability program's objectives.
ESG objectives include performance indicators and analysis of: Energy and water use, CO2 emissions, waste, social and community actions.

ENVIRONMENTAL& SOCIAL ISSUES

WATER

Water is sourced from the Local Municipality (public & Biological).

All laws and regulations are being adhered to
At our hotel, we prioritize responsible water usage by implementing water-saving practices that ensure both the satisfaction and safety of our guests while promoting their health.Water is used in detail as per below:
- Public restrooms
- Kitchen & Restaurant
- Laundry facilities (limited)
- Health club/gym
- Guestrooms
- Garden irrigation
- Staff room and staff accommodation
- Engine rooms
- Pools

Our 2025 target is to install BMS (Building Management System) for more efficient water distribution assessment and monitoring.

WATER SAVING MEASURES

Digital customer Information on water saving measures.
90% of employees trained for the sensible use of water during their daily duties.
Dripirrigation is used throughout hotel gardens. Planted local plants that are less water demanding.
Employees are trained to report leakages from taps, pipes etc. and maintenance is rectifying immediately such cases.
All guest rooms are provided with towel card which informs and encourages our clients to use their towel more than once.
Daily maintenance checks to repair faults and leaks as soon as they occur.
Installed flow restrictors on taps in most of guest rooms.

ACTIONS TAKEN FOR ENSURING HIGH WATER QUALITY:

A comprehensive microbiological and chemical analysis of pool water is conducted monthly.
Ph levels and other parameters are monitored daily in all swimming pools and adjusted by an automatic dosing system.
Monthly microbiological testing of potable water is conducted.
Legionella testing is performed before the hotel opens and at various locations throughout the hotel.

ELECTRICITY

Electricity is monitored daily by the maintenance department in order to ensure the sensible daily consumption.
Electricity is obtained from the Electricity Authority of Cyprus.
Electricity is used primarily for A/C, refrigerators, pumps, lights and other equipment.

LPG

LPG is monitored daily by the maintenance department in order to ensure the sensible daily consumption.
LPG obtained from EKO Ltd.
LPG is only used by the kitchen department.

ENERGY & CO2 EMISSIONS REDUCTION

LED installed in most rooms and hotel public areas.
Fluorescent LED Lamps installed in all back of house areas .
All new equipment is purchased according to our environmental policy where energy efficiency is taken into consideration.
Information to our guests in TV channel rooms and info kiosk on energy saving measures.
Use of natural light for the lighting of the lobby and breakfast restaurant if possible.
To install BMS (Building Management System) for more efficient energy distribution assessment and monitoring.

The primary sources of CO2 emissions are from the electricity, fulel, diesel, LPG and natural gas consumption.The reduction of Co2 emissions approach at Atlantica Oasis Hotel.:

A photovoltaic panels were installed during in 2023 to reduce energy consumption.
Hotel buildings are insulated to minimize heat loss.
Carbon dioxide (CO2) emissions are calculated monthly using the ESG platform.

WASTE MANAGEMENT (wastewater disposal)

The hotel is connected to the public sewage system.
Vinegar is used rather than chemicals for cutlery polishing.
Collection of all cooking oil and disposal through the approved supplier who uses it for biodiesel production.
Prosedures are put in place to keep BOD, COD and microbiological parametres of the wastewater within the legal requirements limits.
The wastewater sent to the public sewage system/is randomly checked by the goverrnment authorities in order to be within legal requirements for BOD, COD and measurements.

WASTE REDUCTION & RECYCLING

Paper Reduction

Reduction and reuse of paper consumption in the offices.
One sided printed paper is used as scrap paper and Furthermore recycled
E-mail is used extensively for messaging.

Recycling

Other non-domestic waste is separated for recycling which is:
- PLASTIC
- PMD
- PAPER
- BATTERIES
- BULBS
- WEEE
The Hotel provides large recycling bins, color-coded and placed them each department for waste separation and recycling.

Alternatives SUPs

One use plastic cups are replaced by re-usable polycarbonate glasses.
Plastic straws are replaced by paper straws.
Plastic bags and plastic cutleries/plates are replaced by paper bags and cutleries/plates.
Sugar, salt & pepper in the main restaurant during breakfast is served in re-suable glass container; individual packaging is eliminated.
Water coolants have been installed around the Hotel areas in order to eliminate plastic bottles.

Suppliers

We encourage suppliers to reduce packaging (fruit, vegs etc.)purchasing departments checks the packaging upon evaluation of suppliers.
Buy products with recyclable packaging .
Buy in bulk (chemicals, oil, water, spices, sugar, flour, salt, beer, feta cheese, olives, vinegar, sauces, etc.).

SUSTAINABILITY IMPROVEMENTS

CO2 emissions
Electricity Consumption
LPG/Diesel
Water Consumption
Food Waste

INTERNAL AND EXTERNAL COMMUNICATION

We are well aware that strong internal communication strategy will keep everyone on the same page and set the precedence of a collaborative environment. This builds team unity and makes employees and guests feel valued. Internal Communication Leads to a Better Work Environment, therefore we are using below means of internal communication to improve our operations as well as reduce environmental and social impacts by choosing not to print or travel and we instead:

We encourage all management team members to communicate via e-mail
We send internal memos via e-mail
We have a full electronic and remote access to the company processes and procedures
We use power point presentations for trainings
We use electronic records for staff trainings
We do REMOTE TEAMS meetings

STAKEHOLDERS

Customers
Employees
Government
Society
Certification bodies
Suppliers/ Subcontractors
Insurance company
Laboratories
Management

Stakeholders are defined as individuals or groups whose interests are or may be affected by our activities, paying particular attention to the interested parties located in the areas where the respective hotel operates. A key element is the constant communication with the interested parties, while the communication channels between them and the company are analysed below.

CUSTOMERS

Needs & Expectations

High quality services, according to the contract
Consistency
Confidentiality
Compliance with legal requirements, regarding compensation

Compliance requirements

Monitoring of evaluations
Strategic partnerships with the UK.
Staff competence & internal procedures.
Internal inspections according to GL-GE-P-005.

Communication channels

Corporate website
Announcements
Annual Report on Sustainable Development
Guest Relations
Communication with relevant departments
Customer Questionnaires/ Evaluation
Events
Emails
Atlantica application

Language

Greek/ English/Russian

SUPPLIERS/ SUBCONTRACTORS

Needs & Expectations

Good cooperation with suppliers
Clarity in requirements
Combination of consistency, quality & price

Compliance requirements

Purchases in accordance with procedure AS-PU-P-010.
Evaluation of suppliers according to GL-GE-P-120 procedure.

Communication channels

Meetings
Evaluation
Emails
Annual Report & Sustainable Development Report

Language

Greek/ English

Insurance company

Needs & Expectations

Follow-up of requirements and proposals of insurance companies & brokers to improve policies and reduce major risks

Compliance requirements

Signing of liability & property insurances annually.
Holding meetings every year before signing the above.

Communication channels

Send files
Emails
Meetings
Teleconferences

Language

Greek/ English

LABORATORIES

Needs & Expectations

Perform analyses and measurements using accredited methods

Compliance requirements

Annual cooperation agreement with the Chemicothechniki laboratory.
Monthly Sampling Schedule.
Equipment calibration by the Globetech company in March and June.
Noise measurements by Globetech.

Communication channels

Emails
Meetings
Annual Report & Sustainable Development Report
Chemicotechniki platform/ results uploading

Language

Greek/ English

CERTIFICATION BODIES

Needs & Expectations

Compliance with the requirements of ISO standards
Annual certification/surveillance inspections

Compliance requirements

IMS review & revision.
Internal & external inspection program.
Carrying out certifications.

Communication channels

Send files
Emails
Meetings/ Inspections
Annual Report & Sustainable Development Report

Language

Greek/ English

SOCIETY/ COMMUNITY

Needs & Expectations

Encourage the volunteering for actions related to the place or society
Supporting the society where the hotels operate

Compliance requirements

The hotel carried out several actions this year as well. Also, some were planned for the next period of time. They are presented in detail in the file GL-EN-F-040-ESG Programme.

Communication channels

Annual Report & Sustainable Development Report
Events
Sustainability actions

Language

Greek/ English

GOVERNMENT

Needs & Expectations

Issuance of all permits as defined in the relevant legal requirements
Review of legal requirements

Compliance requirements

The hotel has all the necessary permits, which are kept on file.
An annual review of statutory requirements is carried out in file GL-GE-F-011.

Communication channels

Submission of data in the context of participating in programs
Letters
Emails
Annual Reports
Press Releases/Announcements

Language

Greek

EMPLOYEES

Needs & Expectations

Management leadership (strategy, decisions)
Good collaboration within the organization
Knowledge for correct execution of tasks
Staff development program

Compliance requirements

Quality & HR policies are followed.
Targets have been set (GL-GE-F160) and are being monitored.
Define & achieve annual training program (GL-GE-D-130/v12)
Appraisal & promotion potential. Nomination of student/employee of the month with monetary reward.

Communication channels

Communication of group policies
Open daily communication with Management and HODs
Meetings between HOD's and employees
Events
Trainings
Staff Handbook
Emails

Language

Greek/ English

MANAGEMENT

Needs & Expectations

Achieving business results
Fulfilling the commitment to the customer
Good relationship with customers

Compliance requirements

Measurement of results & their evaluation
Awards
Staff training (SOPs)
Certifications

Communication channels

Annual general meeting
Corporate website
Meetings
Teleconferences

Language

Greek/ English

ENGAGEMENT

Celebration of the World Environment Day
Continuous improvement by asking guest's opinion about the hotel's sustainability practices

EMPLOYEES

4.5 hours of training per employee on an annual basis
Between 2022-23 there is a decrease of 2% in total in staff volume for 2023. For 2024 compared to 2023 12& increase.
99.10 % of Full Time Employees to Part Times.
53.10 % of Female Vs Male.
11% Female to Male in management positions all locals.
34.51% Staff under 30s, 50.44% between 30-50, 15% over 50s.
2023 staff accidents compared to 2022 are at the same level (2022-3 work accid2 non serious 1 medium 112hrs off-3 work accidall non serious) more attention when executing tasks due to-common human mistakes

PROCUREMENT

As part of our sustainability concept we give:

Priority and support first to local F&B suppliers and then to surrounding regions, global sourcing only when no local option.
Work with key sustainable suppliers to reduce waste and footprints on the environment.
Sustainability criteria applied when evaluating suppliers are the following: Environmental & Quality ISO14001 ISO9001, ISO22000 Food Safety Certified, fair trade,fairlabour treatment, Eco-friendly cleaning products, recyclable, delivered in less packaging).
Purchasing in bulk quantities to minimise waste, eco-label products.
Full Cyprus Buffet Night organised once a week to promote local cuisine/ products etc.

COMMUNITY ACTIVITIES

Provision of food for animals in shelters
BEACH CLEAN -UP by the hotel staff
Medical Treatment of cats/ animals funding expenses from the hotel
Support and promotion of local suppliers
Raising guest awareness by informing them how to protect local culture and tradition, animal welfare, local plants and nature.
Staff training in child labour and safeguarding
Participating in local projects & events i:e Keep our Sand & Sea plastic free, Zero Beach Waste, Life Food print.
Accommodation/Meal vouchers to Local Primary Schools to support Association of Parents and Guardians/partners/suppliers.
Hotel Staff Donates clothes to church.
Support number of the local and international organisations such as One dream one wish foundation, MelathronAgonistes Foundation etc 2023 donations 7,176euro).